Standards for Trust:
Build Trust: Fire Ant has built trust with all stakeholders – engineers, property managers, customers, suppliers, sub-trades. Repeat business and collaboration to ensure quality projects, is the foundation of partnership with these stakeholders.
Advertise Honestly: Fire Ant’s participation in trade shows and home renovation events allows potential customers to meet the owners and supervisors as a first step in developing a trusting relationship.
Tell the Truth: Telling the truth not only results in repeat customers and referrals, but is integral to living the values the company lives by.
Be Transparent: Fire Ant wants fairness for both the customer and the company. Quotes are prepared and presented to the customers and if accepted followed up with a contract which outlines all expectations and parameters.
Honour Promises: Trade agreements are signed by all sub-trades and warranty documents are provided to all customers. At the start of a project schedules are made and communicated to the customer and sub-trades. If there is a change of schedule, this too is communicated and explained. If there are unexpected costs, these are approved ahead of the work being completed.
Be Responsive: Feedback is responded to and resolved as soon as possible with all stakeholders.
Safeguard Privacy: The privacy of all stakeholders is respected. Any pictures of projects or project information that is shared has the proper permission and releases.
Embody Integrity: Fire Ant encourages all employees, as well as the organization to be accountable for actions and results, and take responsibility for all transactions.